consulenza

OUR SUPPORT FOR CUSTOMER SATISFACTION

A specialized team for assistance operations and consultancy activities composes È COSÌ Technical Area. The staff supports the operators and transfers to them the necessary know-how with a theoretical and practical training, directly at the work place.

During the introduction we use the tutoring, an accurate support service that allows to apply the correct cleaning procedures immediately. Our qualified staff develops detailed technical reports of verification and the update in a customized way.

The managers of internal laboratory are concerned with the maintenance of equipment, integrating the customer support service. Requests for assistance and interventions are managed and monitored in real time through a dedicated Portal of Services.